Classes of Service
The system of Classes of Service (COS) helps defining rights for one or another extension in the PBX or Centrex systems. For example, few groups require more space for storing voice messages, while other need the redirection of calls to cell phones, the third does not have to make calls outside of the office network. With the help of this system one can change and configure settings.
The program asking you to enter the extension number of the person or department you are trying to reach. When the caller enters an extension number, the system asks the name of the caller in order to inform the called party about an incoming call, presenting the caller.
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