Caller ID
A telephone service available both in digital and analogue systems allows displaying a number of the calling subscriber on the display. And where it is possible the caller’s name can be also lighted up.
The majority of PBX systems are able to output Call Detail Record (CDR) or Station Message Detail Record (SMDR). Basically the systems are the same and they contain detailed information of telephone activity inside the organization. Usually these reports contain information regarding all the incoming and outgoing calls, the information includes dates and times of the call, duration, direction, numbers dialed and Called ID.
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