Caller ID
A telephone service available both in digital and analogue systems allows displaying a number of the calling subscriber on the display. And where it is possible the caller’s name can be also lighted up.
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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