Call Waiting

The function is available in some telephone networks and it allows receiving the other call at the moment of the actual conversation by the method of setting the active call in the waiting mode or cancellation. This will let not to miss an important call and to agree upon time when it will be possible to call back.

Providers in database: 6433

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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