Call Waiting
The function is available in some telephone networks and it allows receiving the other call at the moment of the actual conversation by the method of setting the active call in the waiting mode or cancellation. This will let not to miss an important call and to agree upon time when it will be possible to call back.
The configuration of call queue is set in a way that the agent should pick up and answer the call, because of the forced connection the called party and the caller will be connected automatically. This function is mostly used in call service centers.
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