Call Waiting With Caller ID
Call waiting with “Caller ID” uses a special signal in order to warn you about an incoming call, during another call there are shown the name and number of the calling subscriber on the display. The function also allows switching between two calls.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
carriervoiceUK
Written by Administrator
Tuesday, 05 May 2012 16:53
Last Updated on Tuesday, 05 May 2012 17:18
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