Call Waiting With Caller ID
Call waiting with “Caller ID” uses a special signal in order to warn you about an incoming call, during another call there are shown the name and number of the calling subscriber on the display. The function also allows switching between two calls.
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
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