Call Shop Solution
A call shop is a business that provides physical phones for the purpose of making long-distance telephone calls. There are two main types of call shop payment methods; prepaid and postpaid.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Lesedi Africa Communications
Lesedi Africa Telecommunications was established in July 2004. The shareholders identified the opportunity of combining their intellectual property into one company that they would own. They have about 30 years of collective experience. Eighty percent of
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