A call shop is a business that provides physical phones for the purpose of making long-distance telephone calls. There are two main types of call shop payment methods; prepaid and postpaid.
In the past, when you call an office building or business, you would either be transferred to the department you want to talk to, or given their extension number. This extension is usually a 2-3 digit code that when dialed, transfers you automatically to the particular person or department you want to speak with. The reason why this code works is because it is programmed into a PBX system.