A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
IP videophone Cisco Unified IP Phone 9971 is a
leading multifunctional and multimedia user device, ensuring high quality of
voice transfer, video and support to various applications. The device has a
built in switch with two Ethernet 10/100/100M/bit ports for connection to LAN
and PC, additionally it has a built in 802.11 a/b/g/ module, which ensures
additional types of connection. Cisco
9971 supports the most used voice and video codec, thus, providing the high
quality of communication. It has a touch sensitive high resolution display,
good design and convenient user interface, simplifying the interactions with
this phone.