Call Routing Solution
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
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Lync Express is an integrated device that provides basic features required in any Lync deployment. The solution includes a Microsoft Windows 2008 Server, Microsoft Lync Server 2010 and Sonoma NetBorder Express VoIP Gateway. Standalone device Lync Express supports up to 100 users is equipped with E1/T1/J1 a compatible digital telephony segment to connect to the public telephone network. Lync Express also supports four FXS lines for any phone or fax number, in case of need or emergency.
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