Call Routing Solution
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
An automatic switching onto the standby mode or alternative server in case there is an error in the active server, program, system components etc.
Lycatel
The Lycatel Group is the fastest growing pan-European prepaid telecoms organisation. Substantial investments to develop key capabilities- the technology infrastructure, our talented people, long-term strategic partners and best practice processes have all
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