Call Routing Solution
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Interchange Connexions Ltd
Interchange Connexions is part of Interchange Group, a leading provider of Technology/Carrier Solutions for over 28 years. Interchange Connexions is a Next Generation Global telecommunications service provider offering wholesale and retail services to a
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