Call Routing Solution
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
Greeting - the caller will hear a greeting during the call. The function can be met, when calling to different companies, in most cases after the greeting follows a request, to which department or person the call has to be directed to.
Xynergia
Xynergia`s Mission is to provide Worldwide communications services, infrastructure and consulting to carriers and communication providers around the globe through the best available channels, technology and people.
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