Call Routing Solution
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
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Unified solution Quintum AFT800 integrates in itself a gateway, a gatekeeper, and intelligent call routing, Quality of Service (QoS). Tenor device has to be connected to the data network via the Ethernet 10/100 port, to the telephone network through a PBX or to the public switched telephone network (PSTN).
IVR guru
IVR Guru conceiving a great CLOUD TELEPHONY in India. It is a technology that manages business service, sales, support, public or social rapport and online industry exercise exhausted control over their client communications.
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