Call Routing Solution

A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.

Providers in database: 6433

Call Recording Systems

Call Recording Systems and Voice recording equipment Database Systems Corp. is one of the leaders of supplying call recording systems in frames of call center technologies and solutions. Company’s call processing solutions include integrated call recording systems into phone systems and PC telephony software. General feature of presented call recording system is ability to record phone conversations using just phone set.

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