Call Relay Solutions

Call Relay is a wise way of VoIP switched connection amongst various IP networks. Call Relay makes sure that the organization of the single central VoIP portal between IP networks, thus, makes sure that achieving VoIP connections through the segments of IP networks will not be an issue.

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Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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