Call Relay Solutions
Call Relay is a wise way of VoIP switched connection amongst various IP networks. Call Relay makes sure that the organization of the single central VoIP portal between IP networks, thus, makes sure that achieving VoIP connections through the segments of IP networks will not be an issue.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Future B Telecommunications
Our goal is to make available cost effective means of telecommunication to people and enterprises throughout our regions: Europe, Africa, Middle East , the Balkans and Russia/CIS by providing:
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