Call Logs
Call logs include the date when you have called, the telephone number to which you called and the duration of the conversation. You can also add notes to the call log. You can review call logs by the telephone.
Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously.
Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.
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