Call Intercept
The intercept of the incoming call from an indefinite telephone number. During the call intercept the callers should present themselves and after that they will be connected with the subscriber who will have a reproduced name of the caller. One must have Caller ID in order to use Call Intercept.
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
ICG Communications
Since 1986, ICG has been leading the way in the telecom industry. In the years after our inception, we developed the ability to adapt to our customers` needs and provide them with the customer experience they demanded. Today, we`re possibly the strongest,
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