Call Handling
The handling of incoming and outgoing phone calls. The incoming calls are those which you receive from your clients. The outgoing ones – calls to your clients, suppliers and other contacts. The very service is provided by special companies, most often by telemarketing call service centres.
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Yeastar Technology Co., Ltd
Manufacturer of IP PBX , paperless fax, Skype gateways and Asterisk hardware cards.
MSN: lears@yeastar.com
SKYPE: yeastar.lears
Email: lears@yeastar.cn
lears@yeastar.com
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