Call Filter
“Call filter” allows blocking/unblocking the incoming calls as easy as to make filtration, it also journalizes all rejected calls. It is very convenient if you do not want to receive a call from some subscribers, when they will call you, “Call filter” will do so that your line is engaged.
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
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