Call Controller
Appears on the computer screen by the arrival of the call or fax. By the arrival of a call “Call Controller” not only identifies the caller but also gives you a list of variants: to accept the call, reject it, send a voicemail or send an answer as a text message which will be instantly converted into speech and will sound to the caller.
It is the business practice of sending all clients' billing info to a separate company, who then does everything for you. It also allows a company to cut down on time and human resources spent on administrative tasks.
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