Call Controller
Appears on the computer screen by the arrival of the call or fax. By the arrival of a call “Call Controller” not only identifies the caller but also gives you a list of variants: to accept the call, reject it, send a voicemail or send an answer as a text message which will be instantly converted into speech and will sound to the caller.
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
KOM 1 Communication
A pesar de ser una empresa con raices en Dinamarca, trabajamos en el área de terminación de llamadas en Latino America y por eso contamos con oficinas en Brasil, Colombia y Nicaragua. En KOM-1 trabajamos exclusivamente con llamadas de alta calidad y tar
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