Call Center Services

Call Center Services

Call center - is a center where the company's incoming and outgoing calls are taken care of, it can be a centralized office, used for receiving and forwarding high volumes of information, incoming by the way of phone calls. There are two types of call centers internal call center and outsourced call center.

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SMDR/CDR

SMDR/CDRThe majority of PBX systems are able to output Call Detail Record (CDR) or Station Message Detail Record (SMDR). Basically the systems are the same and they contain detailed information of telephone activity inside the organization. Usually these reports contain information regarding all the incoming and outgoing calls, the information includes dates and times of the call, duration, direction, numbers dialed and Called ID.

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United Kingdom iCallGlobe Ltd.

iCallGlobe Ltd. was founded and incorporated in the UK in the year 2003. Through our efficient IP network and strong infrastructure worldwide, we are able to deliver superior clarity and high quality VOIP solution to Next Generation carriers, Businesses a

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