BYOD support
How do companies can support BYOD programmes? There are two basic approaches: “BYO” and “Stipend” models:
• In “BYO” (Bring Your Own) models, employees have an opportunity to bring their devices to the work place and to use their as their basic computers at the work.
• In the “Stipend” models, companies offer a fixed sum of money for employees in order to buy their personal equipment that can be used both for personal and work activities.
In both models the employee owns the device but the company manages every corporate data that are placed at the device.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Interactive Solutions International
Interactive Solutions develops applications that leverage the IP telephony expertise of core partners, Microsoft and Interactive Intelligence. The company also provides complete implementation and support services to participating Interactive Intelligence
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