Blacklist
The blacklist represents itself a list or register of entities which are denied privileges, service, mobility, access and admission due to these or other reasons. This function blocks all connections from the subscribers who are in the list.
Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously.
Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.
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