Blacklist
The blacklist represents itself a list or register of entities which are denied privileges, service, mobility, access and admission due to these or other reasons. This function blocks all connections from the subscribers who are in the list.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Fodatel
Fodatel is a leading provider of voice and data services to carriers, service providers and enterprises. Our focus is to provide reliable quality services to our customers and partners. Our network spans Europe, UK, US, Africa and the Middle East.
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