Billing Software
Billing Software was created in order to handle billing and time tracking as well as invoicing the customer for products and services. This software can also track worked hours by employees, as well as the expenses related to projects or clients.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
GlobePhone
GlobePhone is a provider of low-cost communications services connecting company/individuals worldwide through VOIP devices. Internet is a platform for global data exchange and we take advantage of this nature to exchange communication data fast and relia
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