Automatic Call-back

In telecommunications the automatic call-back is a computer telephone function which allows the user by the engaged addressee’s line or in the other case of the subscriber’s inaccessibility indicating the system to save the number of the called subscriber and make the call when the line will be available or when the called number is not engaged.

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Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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