Automatic Call-back
In telecommunications the automatic call-back is a computer telephone function which allows the user by the engaged addressee’s line or in the other case of the subscriber’s inaccessibility indicating the system to save the number of the called subscriber and make the call when the line will be available or when the called number is not engaged.
Introduction
With a traditional PBX system, or private branch exchange, everything is done over live phone lines. Stations are utilized to route and reroute phone calls in order to allow a caller to reach the party they want to talk to. While this is a perfectly acceptable method of doing business, as technology grows, so do the incentives for upgrading to newer business telephone systems.
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