Auto-attendant
Allows subscribers being automatically transferred to the additional line without the intervention of the operator/registrar.
Auto-attendant also allows the subscriber making connection with the operator, dialling the number “0”. The auto-attendant usually introduces a business telephone system, for instance, mini-ATC.
“Extension” - is the extension of the telephone line (PBX) or the Centrex system. It works as an association and allows calling to certain telephone sets without the necessity of dialing the telephone number, but only by dialing a short combination of digits, reaching the desired subscriber.
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