Auto-attendant
Allows subscribers being automatically transferred to the additional line without the intervention of the operator/registrar.
Auto-attendant also allows the subscriber making connection with the operator, dialling the number “0”. The auto-attendant usually introduces a business telephone system, for instance, mini-ATC.
The configuration of call queue is set in a way that the agent should pick up and answer the call, because of the forced connection the called party and the caller will be connected automatically. This function is mostly used in call service centers.
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