Auto-attendant

Auto-attendant


Allows subscribers being automatically transferred to the additional line without the intervention of the operator/registrar.

Auto-attendant also allows the subscriber making connection with the operator, dialling the number “0”. The auto-attendant usually introduces a business telephone system, for instance, mini-ATC.

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Call Routing Solution

Call Routing SolutionA feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.

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