Audio Codec’s: G.729, G.711
G.729 is an audio algorithm of voice transfer data compression that compresses the digital voice into 10 ms duration packages.
G.711 is an ITU-T standard for audio compounding. This is mainly used in telephony.
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
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