Audio Codec’s: G.729, G.711
G.729 is an audio algorithm of voice transfer data compression that compresses the digital voice into 10 ms duration packages.
G.711 is an ITU-T standard for audio compounding. This is mainly used in telephony.
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
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