Audio Codec’s: G.729, G.711
G.729 is an audio algorithm of voice transfer data compression that compresses the digital voice into 10 ms duration packages.
G.711 is an ITU-T standard for audio compounding. This is mainly used in telephony.
Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
Lyrix Inc
As a speech company in SAAS for 15 years, Lyrix has refined the sharing of speech servers for service customers. Lyrix developed middleware logic (US patent), monitoring software, and a Day2 service methodology that delivers accuracy rates beyond any spee
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