Answering Rules
The function “Answering Rules” realizes the full control over your telephone system. Using the answering rules which are often easy by the setting you can make a unique telephone system conforming to your needs, graphs and preferences.
You can direct subscribers on the base of different factors, which will allow your telephone system to realize its functions more efficiently.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Attelecom
ATTelecom is a leading worldwide wholesale carrier of International VoIP (voice calls over the Internet) traffic termination, CallBack service and Prepaid Calling Cards. We are the carrier of choice to many businesses around the world who seek high qualit
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