Agent Virtualization

Virtualization Agent – controls virtual host segments as well as the physical segments of the network connected to the host.

The security of data is guaranteed even when Virtualization Agent is switched off or redistributed. Virtualization Agent can track guests securing the safety protection of virtual networks between guests, between guests and hypervisors as well as between guests and the outer network.

Providers in database: 6433

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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