Agent Virtualization
Virtualization Agent – controls virtual host segments as well as the physical segments of the network connected to the host.
The security of data is guaranteed even when Virtualization Agent is switched off or redistributed. Virtualization Agent can track guests securing the safety protection of virtual networks between guests, between guests and hypervisors as well as between guests and the outer network.
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
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