Agent Virtualization
Virtualization Agent – controls virtual host segments as well as the physical segments of the network connected to the host.
The security of data is guaranteed even when Virtualization Agent is switched off or redistributed. Virtualization Agent can track guests securing the safety protection of virtual networks between guests, between guests and hypervisors as well as between guests and the outer network.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
DOW Networks
DOW Networks is a next-generation telecommunications service and solutions provider focused on meeting the international inbound and blended calling needs of call centers, hotels, and international enterprises in various markets worldwide.
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