7, 10 and 11 digit dialling

Оne of the most popular number dialling types in the USA and Canada is 10 digit dialling, which represents itself a code of addressee’s location and directly the very number of the addressee.

Sometimes there is number 1 at the beginning of the set; this method is called 11 digit dialling. In this case number 1 is the code of the addressee’s country. 7 digit dialling is used in case if the addressee is situated by the same location code as the caller

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Forced Delivery of Calls

The configuration of call queue is set in a way that the agent should pick up and answer the call, because of the forced connection the called party and the caller will be connected automatically. This function is mostly used in call service centers.

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