7, 10 and 11 digit dialling
Оne of the most popular number dialling types in the USA and Canada is 10 digit dialling, which represents itself a code of addressee’s location and directly the very number of the addressee.
Sometimes there is number 1 at the beginning of the set; this method is called 11 digit dialling. In this case number 1 is the code of the addressee’s country. 7 digit dialling is used in case if the addressee is situated by the same location code as the caller
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
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