7, 10 and 11 digit dialling
Оne of the most popular number dialling types in the USA and Canada is 10 digit dialling, which represents itself a code of addressee’s location and directly the very number of the addressee.
Sometimes there is number 1 at the beginning of the set; this method is called 11 digit dialling. In this case number 1 is the code of the addressee’s country. 7 digit dialling is used in case if the addressee is situated by the same location code as the caller
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
VoIPLCR Tucker Communications & Consulting LTD
VoIPLCR is a service of Tucker Communications and Consulting Group, which operates under the Ofcom`s, U.K. Telecom regulatory body, General Authorization Regime for Providers of Electronic Communication Services and is a registered limited company in the
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