7, 10 and 11 digit dialling
Оne of the most popular number dialling types in the USA and Canada is 10 digit dialling, which represents itself a code of addressee’s location and directly the very number of the addressee.
Sometimes there is number 1 at the beginning of the set; this method is called 11 digit dialling. In this case number 1 is the code of the addressee’s country. 7 digit dialling is used in case if the addressee is situated by the same location code as the caller
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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