This is a conference which can be initiated from every VoIP telephone. The service is fully administered with the help of a telephone set.
Оne of the most popular number dialling types in the USA and Canada is 10 digit dialling, which represents itself a code of addressee’s location and directly the very number of the addressee.
Provides solutions and services on optimization of the programmed security in your organization.
In the mobile Internet protocol (Mobile IP) the mobility agent is a router supporting the redirection of the mobile Internet traffic point when its condition regarding the home network is changing.
Virtualization Agent – controls virtual host segments as well as the physical segments of the network connected to the host.
With the help of this function you can do so that when you call the number which you will indicate from the list registered on your account will display at the called subscriber.
An opportunity to use the other connection line if the usual line is engaged.
Analog Adapter – this is a device used for connecting one or several standard analogue telephones to digital telephone communication systems (for example, VoIP) or non-standard telephone systems.
Anonymous call rejection – this is a function that blocks the incoming calls of subscribers with indefinite telephone number.
The function “Answering Rules” realizes the full control over your telephone system. Using the answering rules which are often easy by the setting you can make a unique telephone system conforming to your needs, graphs and preferences.
G.729 is an audio algorithm of voice transfer data compression that compresses the digital voice into 10 ms duration packages.
Allows subscribers being automatically transferred to the additional line without the intervention of the operator/registrar.
In telecommunications the automatic call-back is a computer telephone function which allows the user by the engaged addressee’s line or in the other case of the subscriber’s inaccessibility indicating the system to save the number of the called subscriber and make the call when the line will be available or when the called number is not engaged.
Billing Software was created in order to handle billing and time tracking as well as invoicing the customer for products and services. This software can also track worked hours by employees, as well as the expenses related to projects or clients.
The blacklist represents itself a list or register of entities which are denied privileges, service, mobility, access and admission due to these or other reasons. This function blocks all connections from the subscribers who are in the list.
Allows users tracking the condition of the other telephone or the subscriber, for example, there will appear a signal on the screen of the telephone device informing that the subscriber is on the line and is temporarily unavailable.
How do companies can support BYOD programmes? There are two basic approaches: “BYO” and “Stipend” models:
Call-Back is when the initiator of a call immediately calls back for the second time as a response.
Call center - is a center where the company's incoming and outgoing calls are taken care of, it can be a centralized office, used for receiving and forwarding high volumes of information, incoming by the way of phone calls. There are two types of call centers internal call center and outsourced call center.
Appears on the computer screen by the arrival of the call or fax. By the arrival of a call “Call Controller” not only identifies the caller but also gives you a list of variants: to accept the call, reject it, send a voicemail or send an answer as a text message which will be instantly converted into speech and will sound to the caller.
“Call filter” allows blocking/unblocking the incoming calls as easy as to make filtration, it also journalizes all rejected calls. It is very convenient if you do not want to receive a call from some subscribers, when they will call you, “Call filter” will do so that your line is engaged.
This function available in some telephone networks allows redirecting the incoming call to another telephone, for example, a mobile phone, a box of voicemail or another telephone number where the called subscriber is situated. In such a way the subscribers can, for instance, receive calls that have arrived at their work number from their home or mobile phone.
The handling of incoming and outgoing phone calls. The incoming calls are those which you receive from your clients. The outgoing ones – calls to your clients, suppliers and other contacts. The very service is provided by special companies, most often by telemarketing call service centres.
The intercept of the incoming call from an indefinite telephone number. During the call intercept the callers should present themselves and after that they will be connected with the subscriber who will have a reproduced name of the caller. One must have Caller ID in order to use Call Intercept.
Call logs include the date when you have called, the telephone number to which you called and the duration of the conversation. You can also add notes to the call log. You can review call logs by the telephone.
The function Call Me Now allows the visitors of your site contacting with you by pressing one time on the icon depicted on the page.
Call Relay is a wise way of VoIP switched connection amongst various IP networks. Call Relay makes sure that the organization of the single central VoIP portal between IP networks, thus, makes sure that achieving VoIP connections through the segments of IP networks will not be an issue.
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
A call shop is a business that provides physical phones for the purpose of making long-distance telephone calls. There are two main types of call shop payment methods; prepaid and postpaid.
A telecommunication mechanism allowing the user to redirect the incoming call to another telephone, using the “Transfer” button and dialling a number of the set where the call will be redirected.
The function is available in some telephone networks and it allows receiving the other call at the moment of the actual conversation by the method of setting the active call in the waiting mode or cancellation. This will let not to miss an important call and to agree upon time when it will be possible to call back.
Call waiting with “Caller ID” uses a special signal in order to warn you about an incoming call, during another call there are shown the name and number of the calling subscriber on the display. The function also allows switching between two calls.
A telephone service available both in digital and analogue systems allows displaying a number of the calling subscriber on the display. And where it is possible the caller’s name can be also lighted up.
The service allows hiding the number from which you are calling. Thus, you ensure yourself a guarantee that your number does not come to a telemarketing agency and you won’t be troubled by endless calls with offers.
The function allows you choosing a number that you want in order to light up during the call to traditional telephones. You can also unlist the number and it won’t light up.
The system of Classes of Service (COS) helps defining rights for one or another extension in the PBX or Centrex systems. For example, few groups require more space for storing voice messages, while other need the redirection of calls to cell phones, the third does not have to make calls outside of the office network. With the help of this system one can change and configure settings.
Is one of message forms via the Internet; you only have to press the icon or button on the site and the connection with the operator will follow immediately. This function is often used on the websites for a quick connection.
The service often seen at different sites works in such a way that you need to enter your telephone number in a special window and after some seconds you and the company representative will receive a call, which will allow you communicating.
“Cloud PBX” is practically the same as the telephone system, only it works within the Internet means, not the simple telephone line. Using this service you don’t have to worry about how flexible and reliable is your telephone system anymore.
A device or a program, which is makes the transformation of data or signal. Codecs can both code flow/signal (often for transfer, storage or encoding) and decoding – for review or changes in the size, more suitable also for these operations. Codecs are often used during the digital processing of video and sound.
Collaboration is working with someone in a team in order to achieve a certain goal and produce a certain result.
Conference Bridge connects a number people participating in conference-calls. It represents itself a server that works as a telephone and can respond to many calls simultaneously.
Conference phones are meant for holding conferences between three and a bigger amount of participants. This allows all participants listening and speaking simultaneously. Usually the conference is begun by the participant having “Conference Phone”. Other participants call to a special number for a conference which connects them with “Conference Bridge” that joins all lines together.
Conferencing is related to the service, which allows creating the conference when all participants are in different places. It gives a chance to communicate, exchange data and correspond in real time and also allows using the video signal that gives a chance to see one another.
The services provided by professionals in particular field. For example, a company may charge a certain sum of money for the certain tasks their consultant accomplished for the company who ordered the service.
CRM Migration is an attachment retrieving initial data from Salesforce and gives them to Microsoft Dynamics CRM 4. The process is very simple and does not require any knowledge in the programming area.
The service allows you making a personal greeting at the VoIP system. It is also possible to set different greetings depending on which department the calls will come in.
This addition allows replacing the traditional signal while waiting for connection with any other, for example, a commercial or a pleasant melody.
The function of custom greeting allows greeting the callers by messages which present your company or by any other variant which conforms to the structure of your company.
It is a type of communication between two or more people who share computer data in real time. The data can include screen, documents, graphics, drawings and applications that can be manipulated by participants.
Desk phones, mainly it is a wire telephone placed on the table. There are very many variations of such telephones differentiating with the quality of sound and connection as well as with the pack of functions and price.
This program allows you to control the use of the telephone, how many minutes you talk, where you have called, what amount of data is downloaded and so on. Thus, it helps you to fit in the framework of the contract conditions. The program is mainly used in mobile phones.
The program asking you to enter the extension number of the person or department you are trying to reach. When the caller enters an extension number, the system asks the name of the caller in order to inform the called party about an incoming call, presenting the caller.
Direct Inward Dialing Support. This function is offered by telephone companies with the goal that ATC clients could connect all range of company numbers to one or several lines. The aim is to give a personal number to every employee without having to connect it to a separate phone line. Thus, all telephone traffic can be divided and controlled more efficiently.
The function allows the user by entering a 5-digit number to receive a call from any concrete company’s telephone. There are no definite groups for picking up the call. One can pick up the call from any telephone set; it is only necessary to enter the required code and the extension number of the phone, which has to be picked up.
Is a telephony service allowing the distribution of telephone calls from one telephone number in the group consisting from several telephone lines, using the special algorithm, which determines the line receiving a call.
The service offered by telephone companies allowing creating the telephone numbers on the same line where the existing number is. The call tone for every number will be different from another. There is also an opportunity to program a custom ring tone for the incoming call.
The service for determining from which number a client has called. This helps to decide how to answer on the incoming call. A telephone company sends DNIS number to the telephone client’s system during establishing connection. As a rule, DNIS number consists from 4 to 10 digits.
By activating this function all incoming calls are blocked and automatically redirected to the answering machine. The function can be switched on and switched off at any moment.
E1 Bulk Wholeseller – a company, which sells E1 digital transmitting products in large quantities. Some companies after selling their E1 products provide complete technical maintenance and support.
A European format for digital transmission. E1 supports signals at 2 Mbps (32 channels at 64Kbps, with 2 channels reserved for signaling and controlling), versus the T1, which carries signals at 1.544 Mbps (24 channels at 64Kbps).
Is the support for the users of cell phones, allows dialing 911, a standard number for requesting help in situations of emergency. One can also take into account that cell users are mobile; the system allows the emergency services to find your location.
The service allows sending electronic mail to fax of the receiver, and vice versa, sending fax to email.
The enhanced version of a standard plan of outgoing calls offers the administrators more control over outgoing calls within their groups. In addition to “blocking” and “access” of definite calls, administrators also have an opportunity to customize the profile of outgoing calls of their group and separate participants.
The enhanced voicemail contains unique functions that allow keeping saved messages for longer time, more space for saving messages, a big length of a message and other qualities.
Greeting the caller, reporting that all the operators are busy at the moment, plays music during waiting in queue, requests to stay on the line as the next available operator will pick up exactly your call.
“Extension” - is the extension of the telephone line (PBX) or the Centrex system. It works as an association and allows calling to certain telephone sets without the necessity of dialing the telephone number, but only by dialing a short combination of digits, reaching the desired subscriber.
The external call transfer – is the call transfer to a telephone line other than the company’s telephone line. The internal call transfer – the transfer of an incoming call to another addressee registered on the same telephone line.
An automatic switching onto the standby mode or alternative server in case there is an error in the active server, program, system components etc.
It is a method of communication based on text messaging between two fax machines, the first one calling to other one to send a fax, the recipient receives a text on A4 paper and after that communication process ends.
A very useful function for seeking the subscriber, it allows calling to several extensions and external telephone numbers – to any place of the world. This function allows users to be available on several devices, such as cell phone, home phone, office telephone or soft phone. In other words, when someone calls you, this call will reach all your communication means.
Putting the call on hold by pressing the “Flash” button; the holding time is not limited. The function could be easily used at the moment when the second call has entered the line. By pressing the hold button the conversation will be set on pause and another call can be answered, finishing which you can return to the one which is on the pause mode.
The configuration of call queue is set in a way that the agent should pick up and answer the call, because of the forced connection the called party and the caller will be connected automatically. This function is mostly used in call service centers.
Calls within the operator’s network are absolutely free of charge.
Gatekeeper is an administrational tool for H.232 multimedia networks. A single unit can control interactions for each zone, which comprises the terminals, MCU's and gateway within the frames of a particular domain. Gatekeeper is an optional element, but when it available, it becomes the central administrative entity.
Greeting - the caller will hear a greeting during the call. The function can be met, when calling to different companies, in most cases after the greeting follows a request, to which department or person the call has to be directed to.
A group of users can be created with a purpose of receiving voice announcements through the speaker of a telephone set, but it has to be in the waiting mode.
Configurations of GSM/VoIP networks allow the service providers to avoid the local Wired Public Switched Network (PSTN) in communication with a GMS mobile handset. As a result, the high rates charged by telephone companies are avoided.
It is the main device that captures and controls all the signals created by the entire system. It also supports multimedia: real-time audio, video and data information.
Is a device, which converts telephony traffic into IP for transmission over a data network. It supports real-time audio, video and data information.
These are wireless solutions supporting real-time audio, video and data information
Hosted PBX it is when other company hosts a whole system for you .There is no more need for your business to host expensive hardware in your office.
This is a method of providing a phone service to people over the Internet. This type of service moves the traditional phone switch off site and allows more than one company to use a particular switch.
“Hoteling” consists of two separate services: “Hoteling Host” and “Hoteling Guest”. The first service “Hoteling Host” is used for marking a certain user as a host of a system and allows other users of the “Hoteling Guest” service to use their profile configuration on the system of the main user. The second service “Hoteling Guest” is used in order to give the user an opportunity to work from one’s profile on the set which has the main user assigned already by the “Hoteling” service. This function is usually used for temporary workers or those who do not have an assigned work station.
Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.
These are the services that include specific software or hardware installation for a certain company with further technical support needed for the system to operate correctly.
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Some telephones, depending on the brand and model, have the intercom function, which allows to begin communication by sending the signal. When the signal comes, the telephone set rings a signal different from the standard ring tone call. After that the telephone temporarily switches off from the telephone line and works as an intercom.
This function blocks all telephone calls going out of the country, thus, insuring in a case of undesirable international calls.
IP Devices are the devices supporting Internet protocol, some of the devices a capable of wireless, Wi-FI, broadband, edge and 3G connections. All the devices have their own IP address.
The telephone number that is attached to a country, by dialing which it is necessary to take into account the code of the country or region you are calling to. When dialing the number from the same country you are calling to there is no need to enter the country code, but simply a phone number, sometimes a code of the region, might be a case when calling from one state or region to another, applicable to large counties (USA, Canada, Russia, China etc.).
According to the American Marketing Association, - "Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large." A company, which provides marketing services, should be capable of doing all the above listed.
Matrix is a leading manufacturer of telecom equipment for the customer premises (CPE). These solutions can be grouped under following categories – Voice Switching, Voice Messaging, GSM Products and VoIP Products.
Feature allows subscribers calling to a certain number in order to connect to a conference call. The one, who dials the number, will connect to the conference. However as a conference controller one should give that certain number to all the participants and set the time for conference in order for the participants to be able to set up a successful conference.
The service provides the information regarding the incoming SMS, voice or email messages. At the moment when the message comes, the telephone plays a signal. The system also allows setting filters, thus, allowing you to choose, which messages to inform you about and which to ignore.
The service allows you finding out who has called you, when the telephone line was busy, switched off or was outside the zone of coverage. By doing so, it ensures that an important call will not be missed.
Integration of the phone set (cell or land line) into the company phone system. For instance, if it is impossible to find a person by the office phone, then with the help of the integrated cell phone one can set a call redirection to a cell or another telephone number, in case if that telephone is also unavailable the call will be redirected to a voice mail.
Multiple call arrangement - allows the user to receive several calls simultaneously, even if they came by the same line. This stops the redirection of incoming calls directly to voice mail in case the line is busy or if the user is already involved in an active call.
VoIP PBX systems are useful solutions for establishing telephone communication in companies where offices are located in several places. This system allows connecting all the offices via one telephone network as it supports both local and remote extensions. Its developed features and opportunities make business communications more qualitative and reliable.
This service gives an opportunity to configure priorities for several queues and different traffic classes at once, by indicating different levels of the priority for every traffic class in one type of service. It is also possible to customize several service types in the router.
Is often met in business practice, during calls to organizations at the moment, when the call is transferred to another number or is set on hold, one hears a music in the telephone dynamics.
The function allows a different routing of calls during the night, festivities or holidays. The function activates in accordance with schedules set in customization menu.
The service allows you having a number which not necessarily conforms to your physical location. The service allows having the number of any USA state and you can make and receive calls. The 911 service will also be available from this number.
Notification about the incoming calls, addressed to your land line or office phone, coming to your cell phone. For instance, if you had a call to the office at the moment when you were unavailable, a notification about the missed call will come to your mobile phone.
Call Origination is the collecting of the call started by a calling party on a PSTN, and handing off the call to a VoIP endpoint or to other exchange phone company for completion to a called party Call Termination is a handing off or routing of calls from one Telephone Company to another.
Outgoing call control system, works by principle, call everybody excluding those who are blacklisted or call nobody apart those who are in the “White list”. The system additionally allows to analyze the duration of the conversation, marks the time and date of the call and the one who has called.
The function allows people seeing not only your number when you are calling but also your name.
The integration of the VoIP system into Outlook will allow you receiving electronic messages on missed calls, call transfers etc. By click of a mouse on the number you can also call the addressee from whom you missed the call.
It is the business practice of sending all clients' billing info to a separate company, who then does everything for you. It also allows a company to cut down on time and human resources spent on administrative tasks.
This is a type of communication where the internet enabled application or phone, for example Skype or Google Voice is connected to an ordinary phone.
The program gives the access to the phone management system. Thus, provides an opportunity to change settings and to control processes more precisely.
This is a type of communication where an ordinary phone is connected to an internet enabled application or phone, for example Skype or Google Voice.
It is a type of communication between two ordinary phones, which are connected and voice transmits over telecommunication network.
Polycom is an international corporation with approximately 3200 employees worldwide. The company produces and sells tele-presence and voice communications solutions.
This service allows called party to listen to the audio or video announcements of callers before connection. The caller can choose a message that will be played and conditions by which the message will be plaid over. For example, before the subscriber answers the call, they will hear audio message with the name of the person who is calling.
The function dials a list of telephone numbers and connects the answered calls with those who make calls, in most cases – agents. “Predictive Dialer” uses statistic algorithms in order to minimize time agents spent not by the phone.
The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.
The service allows the user defining the criteria, by which the signal of a certain incoming calls will sound different from the standard signal of the telephone call.
The function of the private line eliminates the possibility of someone other than you reviewing your call details, from phone sets, which have the shared extension, additionally no one can monitor your call or connect to you call.
Project Management Services are processes of planning, securing, organizing, managing, leading and controlling resources to achieve certain goals.
This is a way of communicating on the half-duplex communication line, includes receiving and transmitting devices (walkie-talkie) by the way of pressing the button for switching to the voice mode or transition to the listening mode. It works as a radio speaker; one can talk by pressing the button and can listen to a voice message by releasing the button.
The service allows you to check the voice mail not being by the phone or computer where the mail comes. All one has to do is dial a special number (usually given by the communication provider) and listen to voice mails.
Remote Office service allows conducting business not being in the company’s office. One can install such a program and with help of the Internet one can be connected to a company’s phone line, which will allow you using all the features available in the office.
The function of the return call allows you to quickly and comfortably connect to the person, who has called you as the last. Simply dial *69 (USA) in order to find out the number and the call time, after that press the “1” key to make the call. In case the number is busy, the system will try to reach the line during 30 minutes and when the person will be available, you will receive a signal and be connected.
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
The selective call acceptance allows controlling incoming calls by making a list of telephone numbers which you are ready to accept. But incoming calls from subscribers that are not listed are directed to the answering machine by which the caller is informed that you do not accept calls at the moment.
The system allows you to create a list of numbers, which will be redirected in case if the telephone, to which they call, is unavailable. For example, somebody calls you to the office during your absence and the number of the subscriber who is calling is in the list, accordingly this call will be redirected for instance to the phone of your car or some other indicated by you in the system. In case if at the moment of your absence you will be called from a number that is not in the list, the call will not be redirected but most likely will be sent to the voice mail. Thus, you will never miss a call from partners, who are important to you.
Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously. Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.
“Shared Call” gives an opportunity to show the “line” of the certain person (manager) on one or several phones. It is useful for executive secretaries, when the line of the director is also seen on the telephone display of the executive secretary. Additionally the program can be customized so to show the main line on more than one phone, thus, gives an opportunity to answer the call from several places.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
When you receive an incoming call to your phone number, your other telephones (cell, home phone, car phone) will ring as well and the first one answered will be connected to the caller. Basically the call will be routed to all phone sets, which you will list in simultaneous ring option.
It is a device capturing and controling all the signals, which are being created by the whole system, especially the made and received phone call signals. The device is mostly used for connecting regular phone system with the Internet and backwards.
This is a Voice over Internet Protocol (VoIP) and streaming media service based on the Session Initiation Protocol (SIP) by which Internet telephony service providers (ITSPs) deliver telephone services and unified communications to customers equipped with SIP-based private branch exchange (IP-PBX) and Unified Communications facilities
This is a device allowing a user to make VoIP calls using session initiation protocol (SIP). SIP is a telecommunication technology developed as a fast, easy standard for delivering IP-based data, voice, and video communications.
In order to make phone calls via the Internet one’s device has to be compatible with Softphone software. In example in order to call from a PDA using VoIP technology one has to install Softphone software, in order for it to work properly, PDA has to have Softphone compatibility.
The program allows controlling the shifts, holidays, time spent waiting for a call, minutes spent on the phone, the amount of answered calls etc.
System integration is the way of putting together all the smaller parts called „subsystems” into one big system and ensuring that everything functions successfully together as a system.
The feature routes phone calls from one telephone provider to another. The termination point is the called party or end point. The originating point is the caller who calls in the first place.
The notification message regarding the incoming voicemail usually sent via SMS or an email.
Numbers starting with 0800, 800, 1-800 are usually toll-free for the caller; the called party, however, has to cover the charges on those calls.
Integration of real time products, such as chat, telephony (including IP telephony), video conferences, call control and speech recognition, together with “un-real” time products such as voice mail, SMS messages and Fax. “Unified Communications” is not a standalone product, but a set of products, which present a constant user’s interface among many devices and media types.
This is a combination of several message transfer forms (SMS, fax, voicemail, video chat) into one interface available on several sets.
Unlimited Voicemail, due to unlimited storage space, allows keeping unlimited number of voicemail messages.
vFone gives you more features than a regular phone, allows enjoying a complete new communication experience, by getting you closer to you team, breaking down geographical boundaries in the ways you cannot imagine.
Н.263 – the codec for video compression, initially created for low-bit rate video conferences. Nowadays it has found a wider use in the Internet; it is used in Flash Video, YouTube, and Google Video. Н.264 – the standard of compressing videos, meant for achieving a high level compression video by keeping high quality image. It is used in digital television of high-definition (HDTV) and in many other areas of digital video.
The function similar to “Call on Hold”, but in this case it is used during the video conference, by pressing the button, the video conference puts on hold mode.
The same as the video call, only in this case the video voicemail allows recording voice messages with video. The telephone set must support this function for the best result.
Is a call center, in which the organization representatives are geographically located in different areas, otherwise, they are not at their work stations in the building where the organization office is. The virtual workers of the call center could be placed in smaller centers, but most often they are working from home.
This service allows the subscriber making calls from any telephone to any number and the bill for these calls will be charged from the account indicated on the Virtual Calling Card (VCC), the system, which does not refer to the line from which the call is made. “Virtual Calling Card” works by the method of so called “Access Code”, the service access code. All calls with virtual telephone cards are preceded by the entrance of the access code. After dialing the access code the subscriber will be offered to dial the virtual card number, and after that the number of the desired subscriber.
The function of virtual extension gives your employees an impression that they all are situated in one office, when you and your workers do not work in one and the same place. With “Virtual Extensions” you can unify your scattered teams into one whole system.
Virtual PBX or Hosted PBX is offered by a telephone company and can free your business from investing in the costly hardware or a complex business phone system. Virtual PBX means that every service is processed via a telephone company offering a service with their own hardware and software.
Visual voicemail has access to a visual interface, which shows the list of playable voicemail messages and sometimes can include decryption of those messages.
This is the feature, which allows two or more locations to interact between each other by using synchronized audio and video delivering a video conference call. Software applications such as Skype or Google Talk offer a free way of video conferencing.
This is a computer system, which allows exchanging personal voice messages, delivering of voice information as well as for the processing of transactions linked with private persons, organizations, goods and services, with the help of the ordinary telephone.
Voicemail manager can be used for playing the voicemail messages and managing the message box.
In case of an incoming voicemail message, one will receive a SMS and/or an email notification.
The feature, which is not redirecting calls to the voicemail, during the big traffic in peak hours. All calls will be put on waiting mode for the next available operator.
The incoming voicemail will be sent to the email address as a message with an attached audio file.
It is a company which provides specialized VoIP hardware for establishing a VoIP network or simply for making calls using VoIP phones
The common name shared by communication protocols, technologies and methods ensuring the transfer of the voice signal via the Internet network or by any other IP-networks. The signal is transferred by the communication channel in the digital form and, as a rule, before transferring compresses in order to remove abundance.
A Voipswitch or softswitch is a very important device element of any telecommunications network. It connects different IP networks in order to deliver end-to-end communications
It is a call which is made over internet protocol (VoIP). For example, one can call using Google Voice to other recipient located miles away. Such call can also be international.
The web interface is a factual part of a browser where you view web pages in the Internet.
This is a process of connection between a computer and an ordinary phone. For example, one can call from Skype to a cell phone by dialing a specific number.
A message which is played to the called party before answering the call, in the most cases the message tells who is calling, the name or telephone number helping you to decide how to answer to the call and sometimes whether to answer it at all.
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