WIKI VoIP Services

VoIP services


3-Way Calling

3-Way Calling

This is a conference which can be initiated from every VoIP telephone. The service is fully administered with the help of a telephone set.


7, 10 and 11 digit dialling

7, 10 and 11 digit dialling

Оne of the most popular number dialling types in the USA and Canada is 10 digit dialling, which represents itself a code of addressee’s location and directly the very number of the addressee.


Agent Dashboard License

Agent Dashboard License

Provides solutions and services on optimization of the programmed security in your organization.


Agent Mobility

Agent Mobility

In the mobile Internet protocol (Mobile IP) the mobility agent is a router supporting the redirection of the mobile Internet traffic point when its condition regarding the home network is changing.


Agent Virtualization

Agent Virtualization

Virtualization Agent – controls virtual host segments as well as the physical segments of the network connected to the host.


Alternate Caller ID

Alternate Caller ID

With the help of this function you can do so that when you call the number which you will indicate from the list registered on your account will display at the called subscriber.


Alternate Routing Options

Alternate Routing Options

An opportunity to use the other connection line if the usual line is engaged.


Analog Adapters

Analog Adapters

Analog Adapter – this is a device used for connecting one or several standard analogue telephones to digital telephone communication systems (for example, VoIP) or non-standard telephone systems.


Anonymous Call Rejection

Anonymous Call Rejection

Anonymous call rejection – this is a function that blocks the incoming calls of subscribers with indefinite telephone number.


Answering Rules

Answering Rules

The function “Answering Rules” realizes the full control over your telephone system. Using the answering rules which are often easy by the setting you can make a unique telephone system conforming to your needs, graphs and preferences.


Audio Codec’s: G.729, G.711

Audio Codec’s: G.729, G.711

G.729 is an audio algorithm of voice transfer data compression that compresses the digital voice into 10 ms duration packages.


Auto-attendant

Auto-attendant

Allows subscribers being automatically transferred to the additional line without the intervention of the operator/registrar.


Automatic Call-back

Automatic Call-back

In telecommunications the automatic call-back is a computer telephone function which allows the user by the engaged addressee’s line or in the other case of the subscriber’s inaccessibility indicating the system to save the number of the called subscriber and make the call when the line will be available or when the called number is not engaged.


Billing Software

Billing Software

Billing Software was created in order to handle billing and time tracking as well as invoicing the customer for products and services. This software can also track worked hours by employees, as well as the expenses related to projects or clients.


Blacklist

Blacklist

The blacklist represents itself a list or register of entities which are denied privileges, service, mobility, access and admission due to these or other reasons. This function blocks all connections from the subscribers who are in the list.


Busy Lamp Field (BLF)

Busy Lamp Field (BLF)

Allows users tracking the condition of the other telephone or the subscriber, for example, there will appear a signal on the screen of the telephone device informing that the subscriber is on the line and is temporarily unavailable.


BYOD support

BYOD support

How do companies can support BYOD programmes? There are two basic approaches: “BYO” and “Stipend” models:


Call Back

Call Back

Call-Back is when the initiator of a call immediately calls back for the second time as a response.


Call Center Services

Call Center Services

Call center - is a center where the company's incoming and outgoing calls are taken care of, it can be a centralized office, used for receiving and forwarding high volumes of information, incoming by the way of phone calls. There are two types of call centers internal call center and outsourced call center.


Call Controller

Call Controller

Appears on the computer screen by the arrival of the call or fax. By the arrival of a call “Call Controller” not only identifies the caller but also gives you a list of variants: to accept the call, reject it, send a voicemail or send an answer as a text message which will be instantly converted into speech and will sound to the caller.


Call Filter

Call Filter

“Call filter” allows blocking/unblocking the incoming calls as easy as to make filtration, it also journalizes all rejected calls. It is very convenient if you do not want to receive a call from some subscribers, when they will call you, “Call filter” will do so that your line is engaged.


Call Forwarding

Call Forwarding

This function available in some telephone networks allows redirecting the incoming call to another telephone, for example, a mobile phone, a box of voicemail or another telephone number where the called subscriber is situated. In such a way the subscribers can, for instance, receive calls that have arrived at their work number from their home or mobile phone.


Call Handling

Call Handling

The handling of incoming and outgoing phone calls. The incoming calls are those which you receive from your clients. The outgoing ones – calls to your clients, suppliers and other contacts. The very service is provided by special companies, most often by telemarketing call service centres.


Call Intercept

Call Intercept

The intercept of the incoming call from an indefinite telephone number. During the call intercept the callers should present themselves and after that they will be connected with the subscriber who will have a reproduced name of the caller. One must have Caller ID in order to use Call Intercept.


Call Logs

Call Logs

Call logs include the date when you have called, the telephone number to which you called and the duration of the conversation. You can also add notes to the call log. You can review call logs by the telephone.


Call Me Now

Call Me Now

The function Call Me Now allows the visitors of your site contacting with you by pressing one time on the icon depicted on the page.


Call Relay Solutions

Call Relay Solutions

Call Relay is a wise way of VoIP switched connection amongst various IP networks. Call Relay makes sure that the organization of the single central VoIP portal between IP networks, thus, makes sure that achieving VoIP connections through the segments of IP networks will not be an issue.


Call Routing Solution

Call Routing Solution

A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.


Call Shop Solution

Call Shop Solution

A call shop is a business that provides physical phones for the purpose of making long-distance telephone calls. There are two main types of call shop payment methods; prepaid and postpaid.


Call Transfer

Call Transfer

A telecommunication mechanism allowing the user to redirect the incoming call to another telephone, using the “Transfer” button and dialling a number of the set where the call will be redirected.


Call Waiting

Call Waiting

The function is available in some telephone networks and it allows receiving the other call at the moment of the actual conversation by the method of setting the active call in the waiting mode or cancellation. This will let not to miss an important call and to agree upon time when it will be possible to call back.


Call Waiting With Caller ID

Call Waiting With Caller ID

Call waiting with “Caller ID” uses a special signal in order to warn you about an incoming call, during another call there are shown the name and number of the calling subscriber on the display. The function also allows switching between two calls.


Caller ID

Caller ID

A telephone service available both in digital and analogue systems allows displaying a number of the calling subscriber on the display. And where it is possible the caller’s name can be also lighted up.


Caller ID Blocking

Caller ID Blocking

The service allows hiding the number from which you are calling. Thus, you ensure yourself a guarantee that your number does not come to a telemarketing agency and you won’t be troubled by endless calls with offers.


Caller ID Control

Caller ID Control

The function allows you choosing a number that you want in order to light up during the call to traditional telephones. You can also unlist the number and it won’t light up.


Classes of Service

Classes of Service

The system of Classes of Service (COS) helps defining rights for one or another extension in the PBX or Centrex systems. For example, few groups require more space for storing voice messages, while other need the redirection of calls to cell phones, the third does not have to make calls outside of the office network. With the help of this system one can change and configure settings.


Click To Call

Click To Call

Is one of message forms via the Internet; you only have to press the icon or button on the site and the connection with the operator will follow immediately. This function is often used on the websites for a quick connection.


Click to Call Me

Click to Call Me

The service often seen at different sites works in such a way that you need to enter your telephone number in a special window and after some seconds you and the company representative will receive a call, which will allow you communicating.


Cloud PBX

Cloud PBX

“Cloud PBX” is practically the same as the telephone system, only it works within the Internet means, not the simple telephone line. Using this service you don’t have to worry about how flexible and reliable is your telephone system anymore.


Codec

Codec

A device or a program, which is makes the transformation of data or signal. Codecs can both code flow/signal (often for transfer, storage or encoding) and decoding – for review or changes in the size, more suitable also for these operations. Codecs are often used during the digital processing of video and sound.


Collaboration

Collaboration

Collaboration is working with someone in a team in order to achieve a certain goal and produce a certain result.


Conference Bridge

Conference Bridge

Conference Bridge connects a number people participating in conference-calls. It represents itself a server that works as a telephone and can respond to many calls simultaneously.


Conference Phones

Conference Phones

Conference phones are meant for holding conferences between three and a bigger amount of participants. This allows all participants listening and speaking simultaneously. Usually the conference is begun by the participant having “Conference Phone”. Other participants call to a special number for a conference which connects them with “Conference Bridge” that joins all lines together.


Conferencing

Conferencing

Conferencing is related to the service, which allows creating the conference when all participants are in different places. It gives a chance to communicate, exchange data and correspond in real time and also allows using the video signal that gives a chance to see one another.


Consultancy Services

Consultancy Services

The services provided by professionals in particular field. For example, a company may charge a certain sum of money for the certain tasks their consultant accomplished for the company who ordered the service.


CRM Migration

CRM Migration

CRM Migration is an attachment retrieving initial data from Salesforce and gives them to Microsoft Dynamics CRM 4. The process is very simple and does not require any knowledge in the programming area.


Custom Greetings

Custom Greetings

The service allows you making a personal greeting at the VoIP system. It is also possible to set different greetings depending on which department the calls will come in.


Custom Ring Back

Custom Ring Back

This addition allows replacing the traditional signal while waiting for connection with any other, for example, a commercial or a pleasant melody.


Customizable Greetings

Customizable Greetings

The function of custom greeting allows greeting the callers by messages which present your company or by any other variant which conforms to the structure of your company.


Data Conferencing

Data Conferencing

It is a type of communication between two or more people who share computer data in real time. The data can include screen, documents, graphics, drawings and applications that can be manipulated by participants.


Desk Phones

Desk Phones

Desk phones, mainly it is a wire telephone placed on the table. There are very many variations of such telephones differentiating with the quality of sound and connection as well as with the pack of functions and price.


Detail & Phone Usage Summary Reports

Detail & Phone Usage Summary Reports

This program allows you to control the use of the telephone, how many minutes you talk, where you have called, what amount of data is downloaded and so on. Thus, it helps you to fit in the framework of the contract conditions. The program is mainly used in mobile phones.


Dial-by-Name Directory

Dial-by-Name Directory

The program asking you to enter the extension number of the person or department you are trying to reach. When the caller enters an extension number, the system asks the name of the caller in order to inform the called party about an incoming call, presenting the caller.


DID Support

DID Support

Direct Inward Dialing Support. This function is offered by telephone companies with the goal that ATC clients could connect all range of company numbers to one or several lines. The aim is to give a personal number to every employee without having to connect it to a separate phone line. Thus, all telephone traffic can be divided and controlled more efficiently.


Directed Call Pick Up

Directed Call Pick Up

The function allows the user by entering a 5-digit number to receive a call from any concrete company’s telephone. There are no definite groups for picking up the call. One can pick up the call from any telephone set; it is only necessary to enter the required code and the extension number of the phone, which has to be picked up.


Directory Number Hunting

Directory Number Hunting

Is a telephony service allowing the distribution of telephone calls from one telephone number in the group consisting from several telephone lines, using the special algorithm, which determines the line receiving a call.


Distinctive Ring

Distinctive Ring

The service offered by telephone companies allowing creating the telephone numbers on the same line where the existing number is. The call tone for every number will be different from another. There is also an opportunity to program a custom ring tone for the incoming call.


DNIS Support

DNIS Support

The service for determining from which number a client has called. This helps to decide how to answer on the incoming call. A telephone company sends DNIS number to the telephone client’s system during establishing connection. As a rule, DNIS number consists from 4 to 10 digits.


Do Not Disturb

Do Not Disturb

By activating this function all incoming calls are blocked and automatically redirected to the answering machine. The function can be switched on and switched off at any moment.


E1 Wholesaler

E1 Wholesaler

E1 Bulk Wholeseller – a company, which sells E1 digital transmitting products in large quantities. Some companies after selling their E1 products provide complete technical maintenance and support.


E1/T1

E1/T1

A European format for digital transmission. E1 supports signals at 2 Mbps (32 channels at 64Kbps, with 2 channels reserved for signaling and controlling), versus the T1, which carries signals at 1.544 Mbps (24 channels at 64Kbps).


E911 Support

E911 Support

Is the support for the users of cell phones, allows dialing 911, a standard number for requesting help in situations of emergency. One can also take into account that cell users are mobile; the system allows the emergency services to find your location.


Email to Fax, and vice versa

Email to Fax, and vice versa

The service allows sending electronic mail to fax of the receiver, and vice versa, sending fax to email.


Enhanced Outgoing Calling Plan

Enhanced Outgoing Calling Plan

The enhanced version of a standard plan of outgoing calls offers the administrators more control over outgoing calls within their groups. In addition to “blocking” and “access” of definite calls, administrators also have an opportunity to customize the profile of outgoing calls of their group and separate participants.


Enhanced Voicemail

Enhanced Voicemail

The enhanced voicemail contains unique functions that allow keeping saved messages for longer time, more space for saving messages, a big length of a message and other qualities.


Entrance Greeting and Queue Announcements

Entrance Greeting and Queue Announcements

Greeting the caller, reporting that all the operators are busy at the moment, plays music during waiting in queue, requests to stay on the line as the next available operator will pick up exactly your call.


Extentions

Extentions

“Extension” - is the extension of the telephone line (PBX) or the Centrex system. It works as an association and allows calling to certain telephone sets without the necessity of dialing the telephone number, but only by dialing a short combination of digits, reaching the desired subscriber.


External/Internal Transfer

External/Internal Transfer

The external call transfer – is the call transfer to a telephone line other than the company’s telephone line. The internal call transfer – the transfer of an incoming call to another addressee registered on the same telephone line.


Failover

Failover

An automatic switching onto the standby mode or alternative server in case there is an error in the active server, program, system components etc.


Fax to Fax

Fax to Fax

It is a method of communication based on text messaging between two fax machines, the first one calling to other one to send a fax, the recipient receives a text on A4 paper and after that communication process ends.


Find Me, Follow Me

Find Me, Follow Me

A very useful function for seeking the subscriber, it allows calling to several extensions and external telephone numbers – to any place of the world. This function allows users to be available on several devices, such as cell phone, home phone, office telephone or soft phone. In other words, when someone calls you, this call will reach all your communication means.


Flash on Hold

Flash on Hold

Putting the call on hold by pressing the “Flash” button; the holding time is not limited. The function could be easily used at the moment when the second call has entered the line. By pressing the hold button the conversation will be set on pause and another call can be answered, finishing which you can return to the one which is on the pause mode.


Forced Delivery of Calls

Forced Delivery of Calls

The configuration of call queue is set in a way that the agent should pick up and answer the call, because of the forced connection the called party and the caller will be connected automatically. This function is mostly used in call service centers.


Free In-Network Calling

Free In-Network Calling

Calls within the operator’s network are absolutely free of charge.


Gatekeeper

Gatekeeper

Gatekeeper is an administrational tool for H.232 multimedia networks. A single unit can control interactions for each zone, which comprises the terminals, MCU's and gateway within the frames of a particular domain. Gatekeeper is an optional element, but when it available, it becomes the central administrative entity.


Greetings

Greetings

Greeting - the caller will hear a greeting during the call. The function can be met, when calling to different companies, in most cases after the greeting follows a request, to which department or person the call has to be directed to.


Group Paging

Group Paging

A group of users can be created with a purpose of receiving voice announcements through the speaker of a telephone set, but it has to be in the waiting mode.


GSM VoIP Solutions

GSM VoIP Solutions

Configurations of GSM/VoIP networks allow the service providers to avoid the local Wired Public Switched Network (PSTN) in communication with a GMS mobile handset. As a result, the high rates charged by telephone companies are avoided.


H.323 Softswitch

H.323 Softswitch

It is the main device that captures and controls all the signals created by the entire system. It also supports multimedia: real-time audio, video and data information.


H.323 VoIP gateway

H.323 VoIP gateway

Is a device, which converts telephony traffic into IP for transmission over a data network. It supports real-time audio, video and data information.


H.323 Wireless/ GSM VoIP Solutions

H.323 Wireless/ GSM VoIP Solutions

These are wireless solutions supporting real-time audio, video and data information


Hosted PBX

Hosted PBX

Hosted PBX it is when other company hosts a whole system for you .There is no more need for your business to host expensive hardware in your office.


Hosted VoIP

Hosted VoIP

This is a method of providing a phone service to people over the Internet. This type of service moves the traditional phone switch off site and allows more than one company to use a particular switch.


Hoteling Guest & Hoteling Host

Hoteling Guest & Hoteling Host

“Hoteling” consists of two separate services: “Hoteling Host” and “Hoteling Guest”. The first service “Hoteling Host” is used for marking a certain user as a host of a system and allows other users of the “Hoteling Guest” service to use their profile configuration on the system of the main user. The second service “Hoteling Guest” is used in order to give the user an opportunity to work from one’s profile on the set which has the main user assigned already by the “Hoteling” service. This function is usually used for temporary workers or those who do not have an assigned work station.


Hunt Group Support

Hunt Group Support

Allows the calling subscriber automatically finding available (for example, “not busy”) agents from the telephone group. Every extension will be checked until the “free” extension is not reached. The extension will be omitted if the agents are on the telephone or have set their extension as “blocked”.


Installation and Support Services

Installation and Support Services

These are the services that include specific software or hardware installation for a certain company with further technical support needed for the system to operate correctly.


Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.


Intercom Paging

Intercom Paging

Some telephones, depending on the brand and model, have the intercom function, which allows to begin communication by sending the signal. When the signal comes, the telephone set rings a signal different from the standard ring tone call. After that the telephone temporarily switches off from the telephone line and works as an intercom.


International Call Blocking

International Call Blocking

This function blocks all telephone calls going out of the country, thus, insuring in a case of undesirable international calls.


IP Devices

IP Devices

IP Devices are the devices supporting Internet protocol, some of the devices a capable of wireless, Wi-FI, broadband, edge and 3G connections. All the devices have their own IP address.


Local Numbers

Local Numbers

The telephone number that is attached to a country, by dialing which it is necessary to take into account the code of the country or region you are calling to. When dialing the number from the same country you are calling to there is no need to enter the country code, but simply a phone number, sometimes a code of the region, might be a case when calling from one state or region to another, applicable to large counties (USA, Canada, Russia, China etc.).


Marketing Services

Marketing Services

According to the American Marketing Association, - "Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large." A company, which provides marketing services, should be capable of doing all the above listed.


Matrix

Matrix

Matrix is a leading manufacturer of telecom equipment for the customer premises (CPE). These solutions can be grouped under following categories – Voice Switching, Voice Messaging, GSM Products and VoIP Products.


Meet Me Conference Calling

Meet Me Conference Calling

Feature allows subscribers calling to a certain number in order to connect to a conference call. The one, who dials the number, will connect to the conference. However as a conference controller one should give that certain number to all the participants and set the time for conference in order for the participants to be able to set up a successful conference.


Message Alerts

Message Alerts

The service provides the information regarding the incoming SMS, voice or email messages. At the moment when the message comes, the telephone plays a signal. The system also allows setting filters, thus, allowing you to choose, which messages to inform you about and which to ignore.


Missed Call Notification

Missed Call Notification

The service allows you finding out who has called you, when the telephone line was busy, switched off or was outside the zone of coverage. By doing so, it ensures that an important call will not be missed.


Mobile Phone/Desk Phone Integration

Mobile Phone/Desk Phone Integration

Integration of the phone set (cell or land line) into the company phone system. For instance, if it is impossible to find a person by the office phone, then with the help of the integrated cell phone one can set a call redirection to a cell or another telephone number, in case if that telephone is also unavailable the call will be redirected to a voice mail.


Multiple Call Arrangement

Multiple Call Arrangement

Multiple call arrangement - allows the user to receive several calls simultaneously, even if they came by the same line. This stops the redirection of incoming calls directly to voice mail in case the line is busy or if the user is already involved in an active call.


Multiple Locations, Single PBX

Multiple Locations, Single PBX

VoIP PBX systems are useful solutions for establishing telephone communication in companies where offices are located in several places. This system allows connecting all the offices via one telephone network as it supports both local and remote extensions. Its developed features and opportunities make business communications more qualitative and reliable.


Multiple Queue Priority Routing

Multiple Queue Priority Routing

This service gives an opportunity to configure priorities for several queues and different traffic classes at once, by indicating different levels of the priority for every traffic class in one type of service. It is also possible to customize several service types in the router.


Music on Hold

Music on Hold

Is often met in business practice, during calls to organizations at the moment, when the call is transferred to another number or is set on hold, one hears a music in the telephone dynamics.


Night & Holiday Service

Night & Holiday Service

The function allows a different routing of calls during the night, festivities or holidays. The function activates in accordance with schedules set in customization menu.


Nomadic 911 Emergency Calling

Nomadic 911 Emergency Calling

The service allows you having a number which not necessarily conforms to your physical location. The service allows having the number of any USA state and you can make and receive calls. The 911 service will also be available from this number.


Notification to Cell Phone

Notification to Cell Phone

Notification about the incoming calls, addressed to your land line or office phone, coming to your cell phone. For instance, if you had a call to the office at the moment when you were unavailable, a notification about the missed call will come to your mobile phone.


Origination and Termination Services

Origination and Termination Services

Call Origination is the collecting of the call started by a calling party on a PSTN, and handing off the call to a VoIP endpoint or to other exchange phone company for completion to a called party Call Termination is a handing off or routing of calls from one Telephone Company to another.


Outbound Call Control

Outbound Call Control

Outgoing call control system, works by principle, call everybody excluding those who are blacklisted or call nobody apart those who are in the “White list”. The system additionally allows to analyze the duration of the conversation, marks the time and date of the call and the one who has called.


Outgoing CID Number and Name

Outgoing CID Number and Name

The function allows people seeing not only your number when you are calling but also your name.


Outlook Integration

Outlook Integration

The integration of the VoIP system into Outlook will allow you receiving electronic messages on missed calls, call transfers etc. By click of a mouse on the number you can also call the addressee from whom you missed the call.


Outsourced Billing

Outsourced Billing

It is the business practice of sending all clients' billing info to a separate company, who then does everything for you. It also allows a company to cut down on time and human resources spent on administrative tasks.


PC to Phone

PC to Phone

This is a type of communication where the internet enabled application or phone, for example Skype or Google Voice is connected to an ordinary phone.


Phone Management Access

Phone Management Access

The program gives the access to the phone management system. Thus, provides an opportunity to change settings and to control processes more precisely.


Phone to PC

Phone to PC

This is a type of communication where an ordinary phone is connected to an internet enabled application or phone, for example Skype or Google Voice.


Phone to Phone

Phone to Phone

It is a type of communication between two ordinary phones, which are connected and voice transmits over telecommunication network.


Polycom

Polycom

Polycom is an international corporation with approximately 3200 employees worldwide. The company produces and sells tele-presence and voice communications solutions.


Pre-alerting Announcement

Pre-alerting Announcement

This service allows called party to listen to the audio or video announcements of callers before connection. The caller can choose a message that will be played and conditions by which the message will be plaid over. For example, before the subscriber answers the call, they will hear audio message with the name of the person who is calling.


Predictive Dialer

Predictive Dialer

The function dials a list of telephone numbers and connects the answered calls with those who make calls, in most cases – agents. “Predictive Dialer” uses statistic algorithms in order to minimize time agents spent not by the phone.


Presence

Presence

The system allows managing traditional voice and IP channels. It provides a full control of the communication process between the contact centre and the client as well as allowing processing incoming and outgoing calls made by the same agents.


Priority Alert

Priority Alert

The service allows the user defining the criteria, by which the signal of a certain incoming calls will sound different from the standard signal of the telephone call.


Privacy

Privacy

The function of the private line eliminates the possibility of someone other than you reviewing your call details, from phone sets, which have the shared extension, additionally no one can monitor your call or connect to you call.


Project Management Services

Project Management Services

Project Management Services are processes of planning, securing, organizing, managing, leading and controlling resources to achieve certain goals.


Push to Talk (PTT)

Push to Talk (PTT)

This is a way of communicating on the half-duplex communication line, includes receiving and transmitting devices (walkie-talkie) by the way of pressing the button for switching to the voice mode or transition to the listening mode. It works as a radio speaker; one can talk by pressing the button and can listen to a voice message by releasing the button.


Remote Access to Voicemail

Remote Access to Voicemail

The service allows you to check the voice mail not being by the phone or computer where the mail comes. All one has to do is dial a special number (usually given by the communication provider) and listen to voice mails.


Remote Office

Remote Office

Remote Office service allows conducting business not being in the company’s office. One can install such a program and with help of the Internet one can be connected to a company’s phone line, which will allow you using all the features available in the office.


Return Call (*69)

Return Call (*69)

The function of the return call allows you to quickly and comfortably connect to the person, who has called you as the last. Simply dial *69 (USA) in order to find out the number and the call time, after that press the “1” key to make the call. In case the number is busy, the system will try to reach the line during 30 minutes and when the person will be available, you will receive a signal and be connected.


Routing Based on Skill Level

Routing Based on Skill Level

The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.


Selective Call Acceptance & Rejection

Selective Call Acceptance & Rejection

The selective call acceptance allows controlling incoming calls by making a list of telephone numbers which you are ready to accept. But incoming calls from subscribers that are not listed are directed to the answering machine by which the caller is informed that you do not accept calls at the moment.


Selective Call Routing

Selective Call Routing

The system allows you to create a list of numbers, which will be redirected in case if the telephone, to which they call, is unavailable. For example, somebody calls you to the office during your absence and the number of the subscriber who is calling is in the list, accordingly this call will be redirected for instance to the phone of your car or some other indicated by you in the system. In case if at the moment of your absence you will be called from a number that is not in the list, the call will not be redirected but most likely will be sent to the voice mail. Thus, you will never miss a call from partners, who are important to you.


Shared and Mirrored Extensions

Shared and Mirrored Extensions

Shared Extension is when a group of agents has one and the same extension line. During the incoming call the phone will ring at several agents simultaneously. Mirrored Extensions is when you have one and the same extension line on several phones, in example, in the office, at home and on the cell phone. So when someone calls your extension all you phone sets sharing the same extension will ring.


Shared Call Appearance

Shared Call Appearance

“Shared Call” gives an opportunity to show the “line” of the certain person (manager) on one or several phones. It is useful for executive secretaries, when the line of the director is also seen on the telephone display of the executive secretary. Additionally the program can be customized so to show the main line on more than one phone, thus, gives an opportunity to answer the call from several places.


Silent Monitoring

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.


Simultaneous Ring

Simultaneous Ring

When you receive an incoming call to your phone number, your other telephones (cell, home phone, car phone) will ring as well and the first one answered will be connected to the caller. Basically the call will be routed to all phone sets, which you will list in simultaneous ring option.


SIP Softswitch

SIP Softswitch

It is a device capturing and controling all the signals, which are being created by the whole system, especially the made and received phone call signals. The device is mostly used for connecting regular phone system with the Internet and backwards.


SIP Trunking

SIP Trunking

This is a Voice over Internet Protocol (VoIP) and streaming media service based on the Session Initiation Protocol (SIP) by which Internet telephony service providers (ITSPs) deliver telephone services and unified communications to customers equipped with SIP-based private branch exchange (IP-PBX) and Unified Communications facilities


SIP VoIP Gateway

SIP VoIP Gateway

This is a device allowing a user to make VoIP calls using session initiation protocol (SIP). SIP is a telecommunication technology developed as a fast, easy standard for delivering IP-based data, voice, and video communications.


Softphone Compatibility

Softphone Compatibility

In order to make phone calls via the Internet one’s device has to be compatible with Softphone software. In example in order to call from a PDA using VoIP technology one has to install Softphone software, in order for it to work properly, PDA has to have Softphone compatibility.


Supervisor Dashboard License

Supervisor Dashboard License

The program allows controlling the shifts, holidays, time spent waiting for a call, minutes spent on the phone, the amount of answered calls etc.


System Integration

System Integration

System integration is the way of putting together all the smaller parts called „subsystems” into one big system and ensuring that everything functions successfully together as a system.


Termination (Call)

Termination (Call)

The feature routes phone calls from one telephone provider to another. The termination point is the called party or end point. The originating point is the caller who calls in the first place.


Text-Only Voicemail Notification

Text-Only Voicemail Notification

The notification message regarding the incoming voicemail usually sent via SMS or an email.


Toll-Free Numbers

Toll-Free Numbers

Numbers starting with 0800, 800, 1-800 are usually toll-free for the caller; the called party, however, has to cover the charges on those calls.


Unified Communications Integration

Unified Communications Integration

Integration of real time products, such as chat, telephony (including IP telephony), video conferences, call control and speech recognition, together with “un-real” time products such as voice mail, SMS messages and Fax. “Unified Communications” is not a standalone product, but a set of products, which present a constant user’s interface among many devices and media types.


Unified Messaging

Unified Messaging

This is a combination of several message transfer forms (SMS, fax, voicemail, video chat) into one interface available on several sets.


Unlimited Voicemail

Unlimited Voicemail

Unlimited Voicemail, due to unlimited storage space, allows keeping unlimited number of voicemail messages.


vFone

vFone

vFone gives you more features than a regular phone, allows enjoying a complete new communication experience, by getting you closer to you team, breaking down geographical boundaries in the ways you cannot imagine.


Video Codec: H.263 H.264

Video Codec: H.263 H.264

Н.263 – the codec for video compression, initially created for low-bit rate video conferences. Nowadays it has found a wider use in the Internet; it is used in Flash Video, YouTube, and Google Video. Н.264 – the standard of compressing videos, meant for achieving a high level compression video by keeping high quality image. It is used in digital television of high-definition (HDTV) and in many other areas of digital video.


Video on Hold

Video on Hold

The function similar to “Call on Hold”, but in this case it is used during the video conference, by pressing the button, the video conference puts on hold mode.


Video Voicemail

Video Voicemail

The same as the video call, only in this case the video voicemail allows recording voice messages with video. The telephone set must support this function for the best result.


Virtual Call Center

Virtual Call Center

Is a call center, in which the organization representatives are geographically located in different areas, otherwise, they are not at their work stations in the building where the organization office is. The virtual workers of the call center could be placed in smaller centers, but most often they are working from home.


Virtual Calling Card

Virtual Calling Card

This service allows the subscriber making calls from any telephone to any number and the bill for these calls will be charged from the account indicated on the Virtual Calling Card (VCC), the system, which does not refer to the line from which the call is made. “Virtual Calling Card” works by the method of so called “Access Code”, the service access code. All calls with virtual telephone cards are preceded by the entrance of the access code. After dialing the access code the subscriber will be offered to dial the virtual card number, and after that the number of the desired subscriber.


Virtual Extensions

Virtual Extensions

The function of virtual extension gives your employees an impression that they all are situated in one office, when you and your workers do not work in one and the same place. With “Virtual Extensions” you can unify your scattered teams into one whole system.


Virtual PBX

Virtual PBX

Virtual PBX or Hosted PBX is offered by a telephone company and can free your business from investing in the costly hardware or a complex business phone system. Virtual PBX means that every service is processed via a telephone company offering a service with their own hardware and software.


Visual Voicemail

Visual Voicemail

Visual voicemail has access to a visual interface, which shows the list of playable voicemail messages and sometimes can include decryption of those messages.


Voice and Video Conferencing

Voice and Video Conferencing

This is the feature, which allows two or more locations to interact between each other by using synchronized audio and video delivering a video conference call. Software applications such as Skype or Google Talk offer a free way of video conferencing.


Voicemail

Voicemail

This is a computer system, which allows exchanging personal voice messages, delivering of voice information as well as for the processing of transactions linked with private persons, organizations, goods and services, with the help of the ordinary telephone.


Voicemail Manager

Voicemail Manager

Voicemail manager can be used for playing the voicemail messages and managing the message box.


Voicemail Notification to Email and/or cell

Voicemail Notification to Email and/or cell

In case of an incoming voicemail message, one will receive a SMS and/or an email notification.


Voicemail Opt out of Queue

Voicemail Opt out of Queue

The feature, which is not redirecting calls to the voicemail, during the big traffic in peak hours. All calls will be put on waiting mode for the next available operator.


Voicemail through Email

Voicemail through Email

The incoming voicemail will be sent to the email address as a message with an attached audio file.


VoIP Hardware Provider

VoIP Hardware Provider

It is a company which provides specialized VoIP hardware for establishing a VoIP network or simply for making calls using VoIP phones


VoIP Service

VoIP Service

The common name shared by communication protocols, technologies and methods ensuring the transfer of the voice signal via the Internet network or by any other IP-networks. The signal is transferred by the communication channel in the digital form and, as a rule, before transferring compresses in order to remove abundance.


VoIPSwitch

VoIPSwitch

A Voipswitch or softswitch is a very important device element of any telecommunications network. It connects different IP networks in order to deliver end-to-end communications


Web Call

Web Call

It is a call which is made over internet protocol (VoIP). For example, one can call using Google Voice to other recipient located miles away. Such call can also be international.


Web Interface

Web Interface

The web interface is a factual part of a browser where you view web pages in the Internet.


Web to Phone

Web to Phone

This is a process of connection between a computer and an ordinary phone. For example, one can call from Skype to a cell phone by dialing a specific number.


Whisper Messages

Whisper Messages

A message which is played to the called party before answering the call, in the most cases the message tells who is calling, the name or telephone number helping you to decide how to answer to the call and sometimes whether to answer it at all.


Providers in database: 6404
Register VoIP Provider

VoIP Service

VoIP ServiceThe common name shared by communication protocols, technologies and methods ensuring the transfer of the voice signal via the Internet network or by any other IP-networks. The signal is transferred by the communication channel in the digital form and, as a rule, before transferring compresses in order to remove abundance.

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