Yeastar MyPBX Enterprise M2
Yeastar MyPBX Enterprise M2 is a hybrid IP-PBX, which is designed for mid-sized companies and divisions of large organizations. Besides working with VoIP-SIP and IAX, the device works effectively with connection to analog phone lines like traditional telephony.
According to its functional and technical specifications, this PBX differs from Enterprise M1 model with the lack of E1 / T1 / J1 ports. Current Yeastar MyPBX Enterprise M2 model supports GSM and BRI channels. Yeastar MyPBX Enterprise M2 is equipped with dual-core processors from Texas Instruments, therefore the device provides high performance, stability and reliability, and superior quality of voice and video.
The station is designed to connect up to 300 extensions, while the number of simultaneous calls can reach 60. Among the many functions of the station is voice mail and call log.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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