Patton SmartNode 4110
SmartNode 4110 VoIP Media Gateway is a business class gateway, which provides support for up to 8 transparent phone calls and connects VoIP for carrier and corporate access. It can be connected to any analog PBX, Fax or phone, SN4110 is a flexible and effective solution for enhanced carrier services, bypassing tolls and remote/branch office connectivity.
The SN 4110 is the wise choice for establishing phone to IP connections, with support of up to 8 FXS ports or a combination of 4 FXS and 2/4 FXO ports. Via its FXS analog ports it can be connected to any traditional phone or PBX station providing dial tone, caller-ID, ringing and other services. Being equipped with FXO ports, local PSTN is accessible enabling local calls and enhanced toll bypassing applications using a single connected phone device. Its flexible integration of call allows per port telephone numbers, distinctive ringing and programmable call progress tones. Through ToIP (Telephony over IP) call switching, calls can be automatically routed to the PSTN or IP network while offering flexible numbering plans and end-to-end transparency of features. DHCP, PPPoE and VLAN offers universal IP connectivity and optional IPSEC VPN with AES/3DES ensures security of voice over the network.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Mai Network
MID Atlantic International (MAI) is an international wholesale telecommunications carrier. MAI specializes in Voice over IP technology (VoIP). Its next generation network has presence in London, New York, Miami and Saudi Arabia. These points of presence a
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