Panasonic KX-NCP
Panasonic KX-NCP, as well as Panasonic KX-TDE are IP-systems using the principle of IP-packet switching and supporting major protocols of IP-telephony. Panasonic KX-NCP offers all benefits and functionality KX-TDE series.
New IP-PBX KX-NCP and KX-TDE systems are positioned by Panasonic, as network switching platforms, since the basic idea of these systems is unified communications and increased productivity of business processes using built-in PBX functions and CTI applications making it a universal switching solution for building effective business.
Panasonic combined the technology of digital and IP-telephony, which makes it possible to obtain optimal solutions for a variety of tasks on a single platform. Solution, which is based on the SIP protocol significantly, reduces the cost of communication in the organization. The ability to use different terminals will not only reduce the cost of communication, but also ensure staff mobility and productivity of business processes.
One of the distinctive features of the KX-NCP is a built-in CTI Server Communication Assistant, which ensures the most effective use of CTI-applications providing the organization of better customer services. With a built-in CTI server there is no need to install additional server in order to work with CTI-applications. Integrated server of CTI applications, integrated voice mail and multipoint conferencing allow improving performance and quality of customer services.
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Umniah Mobile Company
As the most successful telecom operator to enter the Jordanian telecommunications market, Umniah stands for innovation and dynamism founded on the highest possible level of customer and market focus. Umniah was granted the third GSM license in August 2004
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