Panasonic KX-NCP

Panasonic KX-NCP, as well as Panasonic KX-TDE are IP-systems using the principle of IP-packet switching and supporting major protocols of IP-telephony. Panasonic KX-NCP offers all benefits and functionality KX-TDE series.

New IP-PBX KX-NCP and KX-TDE systems are positioned by Panasonic, as network switching platforms, since the basic idea of these systems is unified communications and increased productivity of business processes using built-in PBX functions and CTI applications making it a universal switching solution for building effective business.
Panasonic combined the technology of digital and IP-telephony, which makes it possible to obtain optimal solutions for a variety of tasks on a single platform. Solution, which is based on the SIP protocol significantly, reduces the cost of communication in the organization. The ability to use different terminals will not only reduce the cost of communication, but also ensure staff mobility and productivity of business processes.
One of the distinctive features of the KX-NCP is a built-in CTI Server Communication Assistant, which ensures the most effective use of CTI-applications providing the organization of better customer services. With a built-in CTI server there is no need to install additional server in order to work with CTI-applications. Integrated server of CTI applications, integrated voice mail and multipoint conferencing allow improving performance and quality of customer services.

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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